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Feature Announcement
4 minutes read
Communications marketing campaign planning - topic page in Desk-Net 2021-01-07

Desk-Net is undergoing one of the biggest developments in its now 15-year career.  

Over the last years, we have spent countless days working in the background replacing various outdated tools and processes or introducing completely new ones. New analysis tools, for example, ensure a noticeably more stable Desk-Net. 

But one of the biggest chunks we did not touch for various reasons: The technical framework on which Desk-Net's user interface runs because its replacement costs time. A lot of time. 

But it must be done sometime. New Desk-Net story list

At least for users, because admins already had access to some already migrated pages like the Status page

The beauty of it is that replacing the technical framework allows us to replace the user interface simultaneously.  

And so, our users can look forward to a fundamentally revised Desk-Net. 

Nevertheless, we have started the next phase in the development of Desk-Net and will support workflows much more extensively and comfortably than before.  

New Desk-Net story board

The new user interface of Desk-Net 

The technical framework's replacement is reason enough for the migration because this new framework (Angular) will allow us to develop Desk-Net much faster and easier.  

Especially improvements to the user interface will be much easier to implement. Campaign, Persona, and Target group planning with Desk-Net

Goals of the redesign 

When designing the new user interface, we were guided by the following objectives: 

  • Significantly simplify frequently used actions such as sorting lists, removing entries, etc. 
  • Standardization and extension of filter, sort, and export options across different pages 
  • A more intuitive and clearer visual layout of Desk-Net 
  • Simplified navigation 

And at the same time, we try not to overload the migration process with thousands of ideas and requests for the new pages. Then we would not be ready in years. 

Here's how we're implementing the migration process

The migration process already started at the end of 2019 because such an undertaking requires a well-planned approach. 

Before launching the first site on the new framework, significant preparatory work needs to be done at deeper levels. 

But in the summer of 2020, the time had finally come: the first pages in the admin area went live. Since then, new ones have followed every few weeks. 

The next big steps will follow: The first pages for users will go live. And this will be done roughly in the following steps: 

  • Topics (October 2022) 
  • Story List 
  • Story input mask  
  • Dashboard 
  • Tasks 
  • My Schedule 

All other, somewhat less heavily used pages will then follow. Comprehensive audience description

Enhanced workflow support in editorial and PR 

Today, our users can map various workflows via different status levels per story, channel, or task, as well as via other features. 

Currently, it is too early to communicate the exact plans, but the following features will be implemented gradually: 

  • Story templates 
  • Topic/campaign templates 

These templates will enable faster and more standardized workflows. 

  • Multi-step task workflows: Currently, you can assign a task such as "Create Image" to individuals. Then it can be manually assigned to additional users. We will allow you to define multi-step workflows that can then be cycled through from user to user with just a few clicks.  
  • Comments: When going through the multi-level workflows, users will be able to leave comments for the following users. 

This allows you to run through workflows efficiently and in a standardized way for text, image, or video creation. 

Do you have any questions or suggestions regarding our roadmap? Then we look forward to receiving your feedback at support@desk-net.com

Learn more about our new interface